Published On: March 26th, 2019By Categories: Editions, Feature, News1.6 min read
new rules

Dassault Aviation recently announced the appointment of Jean Kayanakis to a newly created position, senior vice president Worldwide Falcon customer service and service centre network. The role encompasses responsibility for customer service activities, Dassault’s service centre network organizations, plus the operational and pilot support department.

Kayanakis was previously general manager of Dassault Falcon Service, the European-based aircraft service company offering tailored and comprehensive maintenance services to Falcon operators as well as charter operations and aircraft management. DFS is based at Le Bourget airport in Paris and Mérignac airport in Bordeaux.

“This is a new, comprehensive approach to customer service at Dassault Aviation, and Jean is the right person to lead the effort. He has a complete vision of the customer service experience, a strong legacy of achievements and he is very well appreciated by our customers and his teams,” said Eric Trappier president and CEO of Dassault Aviation.

In the customer service role, Kayanakis takes over from Jacques Chauvet, who plans to retire this year.

ADDITIONAL EXECUTIVE APPOINTMENTS

As part of the company’s expanding and evolving global customer service activities Geoff Chick will take on the strategic role as senior vice president worldwide service network, functionally reporting to Kayanakis.

“Geoff has been the face of customer service for Dassault Falcon Jet  in the Americas and Asia and will now bring his extensive experience to our network of more than 50 owned and authorized service centres around the globe,” Trappier said.

“The challenges for Geoff and his teams are to continue to strengthen our network, further increase its efficiency and enhance the Falcon customers’ experience.”

John Loh, previously senior director customer experience for Dassault Falcon Jet, succeeds Chick as vice president customer service for DFJ based in Teterboro, New Jersey.

Pierre Thielin is promoted from vice president eastern hemisphere customer service Dassault aviation to vice president worldwide customer service based in Saint-Cloud, France.